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Pathway Health

Leadership: At Your Service! Customer Service Training for the Whole Team CD RECORDING

$89.00

Leadership: At Your Service! Customer Service Training for the Whole Team CD RECORDING

$89.00
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Join us for this fun and informative webinar as we discuss the keys to great customer service. Our industry has so many diverse customers: residents, family members, surveyors, other healthcare organizations, etc. Join us for real world tips and suggestions for excelling in customer service with every customer, every time!

 

Upon completion of this webinar, attendees will be able to:

 

1. Describe great customer service

 

2. List the needs and expectations of each customer group that you serve

3. Describe the process of developing a customer service culture (anyone can do this regardless of job title!)

 

 

CD RECORDING

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